AMESS Creative carefully prepares and packages each order before shipment. Because many of our products are custom-made, production time is separate from shipping time.

Production and Processing Times

Estimated production times are listed on applicable product pages or provided with your quote.

Production begins after:

1. Payment has been received

2. All required order information has been submitted

3. Usable artwork has been provided

4. The final proof has been approved, when applicable

Production estimates are not guaranteed completion dates. Complex orders, large quantities, artwork revisions, material availability, equipment issues, holidays, and other circumstances may affect turnaround times.

Rush Orders

Rush production may be available for an additional fee and must be approved before an order is placed.

Selecting expedited shipping does not shorten production time. Rush production and expedited shipping are separate services.

Shipping Rates and Delivery Estimates

Shipping costs are calculated during checkout or included in your custom quote.

All orders ship from Tallahassee, Florida.

Delivery estimates provided by shipping carriers begin after the order has completed production and has been accepted by the carrier.

Carrier delivery dates are estimates and are not guaranteed by AMESS Creative.

Tracking Information

Tracking information will be sent to the email address or phone number provided with the order once the package has been prepared for shipment.

Tracking updates may take up to 24 hours to appear after the shipping label is created.

Customer Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before submitting your order. AMESS Creative is not responsible for delays, returned packages, or additional shipping charges caused by:

• Incorrect or incomplete addresses

• Missing apartment, suite, building, or unit numbers

• Incorrect ZIP codes

• Address changes submitted after shipment

• Unclaimed or refused packages

If a package is returned because of an address issue, the customer may be responsible for the cost of reshipping it.

Shipping Delays

AMESS Creative is not responsible for shipping delays caused by the carrier, weather, natural disasters, service interruptions, holidays, incorrect addresses, security restrictions, or other circumstances outside our control.

We will provide available tracking information and reasonable assistance when a shipping issue occurs.

Lost Packages

If tracking has not updated for an extended period or the carrier confirms that a package may be lost, please contact us with your order number.

We may assist with opening a carrier investigation or claim. Carrier investigations can take time, and replacement or refund eligibility will depend on the circumstances and the outcome of the claim.

Please do not submit a chargeback while an active carrier investigation is still in progress.

Packages Marked Delivered

When tracking shows a package as delivered but it cannot be located, please:

• Check around the delivery area

• Ask household members, neighbors, building staff, or property management

• Confirm that the shipping address is correct

• Contact the shipping carrier for additional delivery information

• Allow one additional business day, as some carriers scan packages before final delivery

Please contact AMESS Creative if the package still cannot be located. We will provide available shipment details and assist where reasonably possible.

A delivered tracking status does not automatically guarantee a replacement or refund. Each situation will be reviewed individually.

Damaged Packages

If your order arrives damaged, contact us within five business days of delivery. We will compare the proof of delivery photo to the images you provide us and handle the issue on a case-by-case circumstance. 

Please include:

• Your order number

• Clear photos of the damaged item

• Photos of the shipping box or packaging

• A photo of the shipping label

• A description of the damage

Keep the product and all packaging until the claim has been reviewed. The shipping carrier may require photographs, packaging, or inspection as part of the claim process.

Local Pickup

Local pickup may be available for eligible orders in Tallahassee, Florida.

Customers will receive a notification when their order is ready. Please do not arrive for pickup before receiving confirmation.

Orders must be collected during available pickup hours. Customers should bring their order confirmation or valid identification.

International Shipping

Unfortunately, we do not offer international shipping at this time. 

Contact Us

For questions about shipping or an existing order, please contact AMESS Creative through our website contact page and include your order number.

This policy does not limit any rights available under applicable law.