Policies & Guidelines

As our business has grown over the years, so have the creative needs of the customers. Whether it be by print, videos, or designs we want to make sure everyone is on the same page. Our services exist to serve you, and to make sure everyone is on the same page, heading into the new year, we’ve put together an all inclusive list of following policies.

 

Graphic Design Assistance Subscription:

This program exists so customers can have access to quality graphics for their prints without having to spend an arm or a leg. As part of our subscription, all designs are created exclusively for in-house printing. Since this program is built around us handling both the design 
and the production to ensure consistent quality, we do not release the design files themselves. We will send you proofs, but not a print ready file. Should you wish to purchase a design file, see the next policy down. 

Anyone wanting a design done, MUST either be part of the Graphic Design Assistance Program or purchase the full Graphic Design Package. 

Pricing: when you buy into the Graphic Design Assistance Program, you lock in your price. If the price goes up, you keep the price per month you originally purchased. This Assistance Program cannot be paused. If you cancel it for any reason you have to buy back into the program at its current price. If you locked in at a good deal, try not to lose your price!

Full Graphic Design:

This program is for those who wish to have something professionally designed AND they wish to own it. It exists apart from the Graphic Design Assistance program and has a different rate. Anything designed by this program is yours to own and will be emailed to you in various formats. 

Logo Designs:

Logo designs are a full brand design package. You will receive a professionally designed logo, along with color schemes and mood board to teach you how to use your brand. When you purchase these designs you will own the logo and we will email the various files to you. If you did not purchase the logo, we retain ownership of the design. 

Video Advertisement Designs:

Creating a video ad is very time consuming, especially when you need it to be perfect. The right video advertisement will generate attention for months or years to come. Good attention brings you more profits. However, due to how demanding designing videos ads can be, we do not begin the process until after the process has been paid for. 

AI Imagery: 

AI imagery has quickly become popular over the years. As simple as it has made your life, much like premade canva logos, you can never truly own an AI image. In the same regard, society is becoming more and more frustrated with what is real and what is fake, and because of this we do not use AI graphics in our designs, unless specifically requested by the client. 

At AMess Creative, we create real content and real imagery to combat this world of uncertain reality. We are even happy to bring in your AI designs and redesign them in a real way. 

Customer's Designs:

We protect our customers designs. So we will not resell the same design to another customer. We store, to the best of our abilities, each design on a external drive to keep their designs safe. If you ask us "can you copy their 'x', 'y', or 'z' , we will deny that request. Each design is unique to that particular customer. We can create you something of your own or something inspired by something else, but we will not duplicate or release anyone's files to you for any reason whatsoever. 

That being said, we do not release files of any kind unless they are paid for first.

Prints: 

Alongside our amazing graphic design services, whether you needed the quick cheap option or the premium tier options, we offer printing services. We print and make a variety of items from signs and banners, to humble stickers and labels. We go off the specs and sizes you give us. Happily we offer cost effective printing to help you improve your life in whatever way you need. 

Shipping Policy:

We ship using USPS & UPS. Once it is in their hands, there is very little we can do to change the shipping address, change the packages contents, and direct UPS/USPS in anyway. The information on the tracking number is the same information that we see. We aren't rich enough to own UPS or USPS in their entirety, which means that their employees are their employees, not ours. We cannot guarantee that a package will be delivered in a rush manner, unless you are local, we cannot drive it to you. We can only do our best to get them there fast as possible and print them when you place your order.

Because these companies are not our own and they have employees who may call out, facilities that may be understaffed, their tire goes flat or so on, we do not guarantee next day shipping or two day air. We can ship it as such, but we cannot guarantee it.

Return Policy:

We cannot turn back the clock, which means the time you invested in having something designed is non refundable. We work with you under the guidelines of the design option you chose to ensure quality. As professionals on both ends of the spectrum we work together to ensure a mutually beneficial result is achieved. 

As for prints, once a print proof is approved and paid for, there is no going back. To ensure that speed remains on the high list of priorities, as soon as a design is approved, we begin printing and shipping your item. Because we cannot unprint an item, there are no returns on printed items. 

As for shipping, we are responsible for getting the item out the door and responsible for providing you with a tracking number from a reliable shipping company (UPS, FedEx, and USPS). When that tracking number shows "delivered" our responsibility ends. So please watch out for porch pirates. 

For the Rulebreakers:

Our business happily exists to make your life easier. We cannot be successful, unless you are successful - so we strive to design the best possible outcome for your business. This takes careful time and attention which we cannot provide to those who do not follow the rules. 

Continuous breaking of the rules and policies will lead us to drop you as a client. You will be on your own. Those who follow the rules deserve the attention to their brand more than the rulebreakers do.