Return & Refund Policy

Because most AMESS Creative products are custom-made, personalized, or produced specifically for each customer, custom orders are not eligible for returns or exchanges due to a change of mind, incorrect measurements provided by the customer, or an approved design decision.

Order Cancellations

Orders may be canceled before design work, proof preparation, material ordering, or production has begun. Once work has started, a cancellation fee may apply to cover completed design work, labor, materials, and processing costs. 

Orders cannot be canceled after the final proof has been approved or production has begun. Orders cannot be cancelled once you approve the image on the website. 

Proof Approval

Customers are responsible for reviewing all proofs carefully before approval. Please verify:

• Spelling, grammar, dates, phone numbers, and other text

• Product size, quantity, and material

• Image placement and design layout

• Colors and overall appearance

Once a proof is approved, AMESS Creative is not responsible for errors that were visible in the approved proof. If we catch it, we will reach out to you and offer a way to correct it or you the chance to correct it. 

Damaged, Defective, or Incorrect Orders

We stand behind the quality of our work. If your order arrives damaged, contains a production defect, or does not match the approved order details, please contact us within five business days of delivery.

Include:

• Your order number

• A description of the issue

• Clear photos of the product, packaging, and shipping label

After reviewing the issue, we may offer a replacement, reprint, repair, store credit, or refund when appropriate. 

Please do not discard damaged products or packaging until the claim has been reviewed. We will compare the delivery proofs to the images shown.

Color and Material Variations

Colors may appear differently on screens than they do in print. Minor variations may also occur between print runs, materials, finishes, and production methods. These normal variations are not considered defects.

Customer-Provided Artwork

Customers are responsible for the quality and accuracy of artwork they provide. Low-resolution, blurry, pixelated, incorrectly sized, or improperly formatted artwork may affect the finished product.

We will make reasonable efforts to notify customers when an obvious artwork issue is identified, but we cannot guarantee that every issue will be detected before production.

Shipping Issues

If tracking shows that an order was damaged or lost during shipment, contact us as soon as possible so we can review the shipment and assist with the carrier claim.

If tracking shows an order as delivered but it cannot be located, please check with household members, neighbors, building management, and the shipping carrier. We will provide available shipment information and assist where reasonably possible.

AMESS Creative is not responsible for delays caused by shipping carriers, weather, incorrect addresses provided by the customer, or circumstances outside our control.

Non-Custom Products

Unused and unopened non-custom products may be eligible for return within 14 days of delivery. Return approval is required before shipping any product back.

Original shipping charges and return shipping costs are non-refundable unless the return is due to an error by AMESS Creative.

Contact Us

For questions or concerns about an order, please contact AMESS Creative through our website contact page. Include your order number so we can assist you as quickly as possible.

This policy does not limit any rights available under applicable law.